I would like to thank Dan Davis and The Fabricator Magazine for asking us to contribute to one of their feature article's in this months issue titled "Developing Shop Employees For The Field". I was more than happy to give an interview to a publication that I have enjoyed and will continue to enjoy. My father and I were thrilled with how the article came out, with much appreciation given to Dan Davis and his team. When I first started in the business, working for my father, I was an installer for our residential and light commercial jobs. I learned a lot about how and what was needed to be fabricated for many different kinds of jobs. That was the simplest part of my job installing and working in peoples homes each day. The hardest part was dealing with customers from a business and personal point of view.
Every customer is different, especially when you are working in their home. Their first inclination is to be skeptical about the stranger in their house. Their second is to wonder if this person will ultimately rip them off. Most of these issues are expected to be taken care of during the quoting process, but this doesn't always put the customer at ease.
These kinds of problems are something I explained during my interview with Dan Davis, The Editor-in-Chief and writer of the article. There is definite psychology to working in a persons home; the hardest part for me as an installer.
My father and I work alone now due to economic conditions, but if we bring on new installers, these are the types of things I would pass along to help and develop new employees for our company.
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